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WARRANTY POLICY

Effective Date: January 1st, 2025

Thank you for choosing Front Line Optics, a division of Front Line Academy & Apparel. We stand by the quality of our products and are committed to providing excellent customer service. This Warranty Policy outlines the coverage, claims process, exclusions, and limitations associated with our products.

1. WARRANTY COVERAGE

Front Line Optics offers a Lifetime Warranty on all eyewear purchased directly from our company. This warranty guarantees that our products are free from defects in materials and workmanship under normal use and care.

2. ONE-TIME REPLACEMENT POLICY

In addition to our Lifetime Warranty, we offer a One-Time Replacement Policy for eyewear damaged due to accidents, misuse, or negligence. Under this policy:

  • Customers are eligible for a one-time replacement of their damaged eyewear.
  • All possible parts of the damaged product must be returned for a replacement to be issued.

3. HOW TO CLAIM YOUR WARRANTY

To file a warranty claim or request a replacement under our One-Time Replacement Policy, please follow these steps:

  1. Contact Us: Reach out to our customer service team for return instructions:
    Phone: (913) 942-0244
    Email: support@frontlineaa.com
  2. Return the Product: Mail your eyewear, including all possible parts, to the following address:
    Front Line Optics
    3123 Merriam Lane
    Kansas City, Kansas 66106
  3. Include Required Information: Ensure that you provide the following:
    • Proof of purchase
    • A brief description of the issue (if applicable)

4. EXCLUSIONS

This warranty does not cover:

  • Damage caused by improper care, storage, or maintenance not related to accidents, misuse, or negligence.
  • Any damage resulting from unauthorized repairs, modifications, or alterations, which will void the warranty.

5. LIMITATIONS OF LIABILITY

Front Line Optics is not responsible for any incidental or consequential damages arising from the use of our products. Our liability is limited to the repair or replacement of defective or damaged eyewear as outlined in this policy.

6. CONTACT US

For any questions or further assistance regarding this Warranty Policy, please contact us:

By purchasing from Front Line Optics, you agree to the terms of this Warranty Policy. We appreciate your trust in our products and are dedicated to ensuring your satisfaction.